Returns & Exchanges
We want you to love your Strabella products. If something isn't right, we'll make it right.
60-Day Return Policy
Changed your mind? No problem. Return any item within 30 days of delivery for a full refund. Items must be unused and in original packaging.
Free Exchanges
Want a different color or size? We offer free exchanges on all orders within the US. Simply contact us and we'll arrange everything.
Free Return Shipping
We provide prepaid return labels for all US orders. No hidden fees, no hassle. We'll email you the label within 24 hours.
Fast Refunds
Once we receive your return, refunds are processed within 3-5 business days back to your original payment method.
How to Return or Exchange
Contact Us
Email info@strabella.org with your order number and reason for return.
Get Your Label
We'll send you a prepaid return shipping label within 24 hours.
Ship It Back
Pack the item securely, attach the label, and drop it off at any USPS location.
Get Refunded
We'll process your refund or send your exchange within 3-5 business days of receiving your return.
Common Questions
Items must be unused and in original packaging for a full refund. If your item arrived damaged or defective, please contact us immediately for a replacement regardless of condition.
Once we receive your return, refunds are processed within 3-5 business days. It may take an additional 5-10 business days for the refund to appear on your statement depending on your bank.
Yes! We're happy to exchange your item for a different product, color, or variant. Simply mention your preference when you contact us.
Yes, we accept international returns. However, return shipping costs are the responsibility of the customer for international orders. Please contact us for detailed instructions.
30-Day Return Policy
Not 100% satisfied with your Strabella purchase? No problem. Return it within 30 days of delivery for a full refund, exchange, or store credit.
How to Start a Return
- Email info@strabella.org with your order number.
- We reply within 24 hours with a prepaid return label (US orders $35+) or return instructions.
- Drop off the package at any carrier location.
- Refund issued within 5-7 business days of receiving your return.
⚠️ Hygiene Exceptions
For food-safety and hygiene reasons, we cannot accept returns on:
- Used cutting boards — porous surface + food contact makes resale unsafe.
- Opened matcha powder — consumable food product cannot be re-sealed safely.
Unused items in original sealed packaging are fully returnable within 30 days.
See our full refund policy for complete details.