Return Window
You may request a return within 15 days of delivery.
If your item arrived damaged/defective or you received the wrong item, please contact us within 7 days of delivery so we can help quickly.
Return Authorization (Required)
All returns and exchanges require prior approval. Please email us before sending anything back.
- Returns sent without authorization may be refused or returned to sender.
- Please include your order number in all messages.
Condition of Item
To be eligible, items must be:
- Unused, unwashed, and in the original condition
- Returned with original packaging, inserts, and all accessories
- Free of staining, odors, hair/lint, scratches, or signs of wear
Returns (Refunds)
If your return is approved, the customer is responsible for return shipping costs (unless the return is due to our error).
- Refunds are issued after the item is received and inspected.
- Please allow 5–7 business days for processing after delivery to our facility (banks may take additional time to post funds).
- Original shipping/expedited shipping fees are non-refundable (unless required by law or due to our error).
Exchanges
We offer exchanges for unused items within the return window, subject to availability.
- Exchanges are free in terms of replacement shipping — customers cover the cost to return the original item.
- We cover the cost to ship the replacement item once the original item is received and inspected.
- If the item is damaged/defective or incorrect due to our error, we will cover shipping both ways.
Non-Returnable Items
The following are not eligible for return or exchange:
- Used, washed, altered, or incomplete items
- Items missing original packaging, inserts, or accessories
- Items damaged after delivery due to misuse, normal wear, or improper care
- Final sale/clearance items (if marked as such)
Shipping Issues & Lost Packages
If tracking shows Delivered but you can’t locate the package, please check with household members, neighbors, and your carrier.
- Please contact us within 3 days of the delivery scan so we can assist with a carrier claim when applicable.
- If tracking shows Delivered, we cannot guarantee a refund. We will help you open a carrier claim when possible.
- In some cases, we may request additional documentation (e.g., a written statement) to support the claim.
Note: We reserve the right to deny returns/exchanges that do not meet these conditions, or that show signs of use.