Frequently Asked Questions
Answers to the most common questions about Strabella products, shipping, returns, and wholesale.
What does Strabella make?
We design premium home & kitchen essentials for U.S. kitchens—most loved for our Dish Drying Mat, Coffee Mat, Titanium Cutting Board, and Ceramic Matcha Whisk Set. Explore the full line on our Shop page.
Where do you ship from and how long does it take?
Orders ship from the United States. Most in-stock orders leave our warehouse within 1–2 business days. Standard delivery typically arrives in 3–5 business days within the continental U.S. (Carrier timelines may vary during peak seasons/holidays.)
How do I track my order?
You’ll receive a shipping confirmation with a tracking link as soon as your order leaves our warehouse. If you can’t find it, check spam or email us at info@strabella.org with your order number.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help. Email info@strabella.org ASAP with your order number and the requested change. Once an order is shipped, changes/cancellations aren’t possible.
What’s your return policy?
We accept unused items in original packaging within 15 days of delivery. To start a return, contact info@strabella.org. Refunds are issued to the original payment method once the return is received and inspected.
How do I care for the Dish Drying Mat?
Rinse or spot-clean with mild soap; air-dry completely between uses. For a deeper clean, hand-wash in cool water. Avoid bleach, fabric softeners, and high heat to preserve absorption and shape.
How do I care for the Coffee Mat?
Wipe spills promptly. Hand-wash with mild soap and air-dry flat. Do not bleach or tumble dry. Keep away from direct heat sources.
How do I care for the Titanium Cutting Board?
Wash with warm water and mild soap; dry thoroughly. Avoid abrasive pads and harsh chemicals. For delicate knife edges, consider using a wood or plastic board as your primary cutting surface and reserve the titanium board for tasks where a non-porous, easy-to-clean surface is preferred.
How do I care for the Ceramic Matcha Whisk Set?
Before first use, briefly soak the whisk tips in warm water. After each use, rinse gently and air-dry on a whisk holder to maintain shape. Do not place ceramic components in the microwave or on direct heat.
Do you offer wholesale pricing?
Yes! Retailers can shop us on Faire Direct with preferred terms: faire.com/direct/strabellahomeandkitchen. For line sheets or questions, email info@strabella.org.
Which payment methods do you accept?
We accept major credit/debit cards and accelerated checkouts such as Shop Pay, Apple Pay, and Google Pay (availability may vary by device/region).
Do you charge sales tax?
Applicable sales tax is calculated at checkout based on your shipping address and local regulations.
Do you ship internationally?
We currently ship within the U.S. only. For wholesale outside the U.S., please contact info@strabella.org.
How can I contact you?
Email us at info@strabella.org. Our team typically responds within 1 business day.
Policies may be updated during peak seasons/holidays. For anything else, email info@strabella.org.